Co-Pack Account Coordinator

Department:
Customer Service
Job Type:
Full Time
Location:
Betty Lou's Inc - Booth Bend
Total Positions:
1
Require Travel:
Not Required
Apply By:
N/A
Posted:
March 14, 2019

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Job Description

The Co-Pack Account Coordinator (CAC) position is the primary contact and communication focal point between the Co-Pack Customer and the plant. Betty Lou’s Co-Pack Account Coordinator (CAC) requires a positive, optimistic and professional attitude, with respect for people and process. The CAC is responsible for maintaining customer business relationships in order to provide total customer satisfaction.  The CAC serves as the Liason between Betty Lou’s Management and the Co-Pack Customer.  This position engages with employees across the business, including warehouse, production and office areas.

Responsibilities

  • Coordinates customer needs, orders and questions
  • Supports clear and effective communication of customer expectations to the organization and demands accountability for performance to agreed-upon commitments
  • Independently, or as a team member, investigates and resolves customer issues (delivery, price, quality, product and ingredient information, etc.) and takes ownership of problem resolution through a collaborative process.
  • Understands Product knowledge of each customer that CSR represents.
  • Ensures customer requirements are summarized and understood. Provides follow through to execution.
  • Is an active participant in customer visits to Betty Lou’s,Inc.
  • Works closely with the following departments at Betty Lou’s, Inc. to assure prompt responses to customer’s inquiries.
    • Research and Development
    • Quality Control
    • Packaging
    • Production
    • Shipping
    • Accounting
    • Warehouse

Skills Required

  • Must be able to work independently and follow-up all inquiries in a timely manner
  • Must have excellent communication skills - written and verbal.
  • Must have excellent organizational skill
  • Must be experienced in Microsoft Office (Word, Excel & Outlook)
  • Must have knowledge of Office Machines (copier, fax machine, telephone, computer)
  • Must be able to follow instructions and manage processes
  • Must have General Consulting skills
  • Must have ability to multi-task
  • Must be a team player

Physical Requirements

  • May require sitting for long periods of time
  • Use of a computer key board, monitor and other office equipment
  • May be exposed to repetitive movement, bending, twisting, and using hands to handle products and other items
  • Exposure to a variety of food allergens
  • Exposure to hazards such as machinery, slippery floors
  • Will be required to wear personal protective equipment (PPE) under certain conditions
  • Able to lift up to 25lbs.